Privacy Policy

Last Updated: January 2025

Introduction

Fitness Rebounders UK ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and purchase from us.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Fitness Rebounders UK 10 Ivy Park Middletown Armagh BT60 4HX

Phone: 028 3756 8930

For any privacy-related questions or concerns, please contact us using the details above.

Information We Collect

Information You Provide

When you interact with our website, you may provide us with:

• Contact information — name, email address, phone number, delivery address, billing address
• Payment information — credit/debit card details (processed securely by our payment providers)
• Order information — products purchased, order history, delivery preferences
• Communication records — emails, phone calls, or messages you send us
• Account information — if you create an account, your login details and preferences

Information Collected Automatically

When you browse our website, we automatically collect:

• Device information — browser type, operating system, device type
• Usage data — pages visited, time spent on site, links clicked
• Location data — general location based on IP address
• Cookies and similar technologies — see our Cookie Policy section below

How We Use Your Information

We use your personal information to:

• Process your orders — fulfil purchases, arrange delivery, process payments, and send order confirmations
• Communicate with you — respond to enquiries, provide customer support, and send order updates
• Improve our services — analyse website usage to enhance your shopping experience
• Marketing — with your consent, send newsletters, promotions, and product updates
• Legal compliance — meet our legal and regulatory obligations
• Fraud prevention — protect against fraudulent transactions and unauthorised activity

Legal Basis for Processing

Under UK GDPR, we process your data based on the following legal grounds:

• Contract — processing necessary to fulfil your order and provide our services
• Legitimate interests — improving our website, preventing fraud, and marketing to existing customers
• Consent — where you have opted in to receive marketing communications
• Legal obligation — where we are required to retain or share data by law

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Delivery partners — to fulfil and deliver your orders
• Payment processors — to securely process your payments
• Website hosting and technology providers — including Shopify, who hosts our online store
• Marketing platforms — if you have consented to marketing communications
• Professional advisors — accountants, legal advisors where necessary
• Law enforcement — if required by law or to protect our legal rights

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary:

• Order and transaction data — 7 years for tax and accounting purposes
• Customer account data — until you request deletion or close your account
• Marketing preferences — until you unsubscribe or withdraw consent
• Website analytics — typically anonymised and retained for up to 26 months

Your Rights

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, commonly used format
• Objection — object to processing based on legitimate interests or for marketing purposes
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us using the details above. We will respond within one month.

Cookie Policy

Our website uses cookies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you use it.

Cookies We Use

Essential cookies — necessary for the website to function, including shopping basket and checkout functionality. These cannot be disabled.

Analytics cookies — help us understand how visitors use our site, which pages are popular, and how we can improve. We use Google Analytics for this purpose.

Marketing cookies — used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

• Secure SSL encryption on our website
• Secure payment processing through trusted providers
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates

While we take every reasonable precaution, no internet transmission is completely secure. We cannot guarantee the absolute security of data transmitted to our website.

International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside these regions (for example, to service providers in the United States), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Website: www.ico.org.uk Phone: 0303 123 1113

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Fitness Rebounders UK 10 Ivy Park Middletown Armagh BT60 4HX

Phone: 028 3756 8930

Fitness Rebounders UK — Bounce Your Way to Better Health